Distributing personalized mails
8.23 point higher Open Rate of mail magazines using AI based personalization.Read More
Rakuten utilizes AI to optimize communication.
Rakuten Conversational AI has been serving our customers 24*7 with multi-languages, multi-channels, rich media. When you inquire Rakuten or merchants on the platform, you may receive answers instantly even during weekends or at midnight. At Rakuten, to enhance customer service, customer touch points such as chatbot have been automated. Not only automated customer support by AI, the technology also supports human operators by automation of call log summary creation, answer support, categorization, monitoring, call reason analysis, quality controls.
Email/Push Notification for improved campaign management and customer satisfaction.
Conversational AI for optimized customer engagement and efficient operations.
AI based Voice services – Devices for superior customer experience.