Various Rakuten conversational AI solutions have served customers both directly and indirectly. Being led by Chatbots, many of the customers find answers to their inquiry instantly. Only in case customer cannot reach answers they want; they will be redirected conversation with human chat. Chatbots are win-win for both customers and service provider; customers can have answer 24/7, while service operators can reduce the number of inquiries operated by human operators. Some Chatbots have served as your “concierge” when you want to buy products through Rakuten services.